Frequently Asked Questions
Everything you need to know about shopping with Tern.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 10-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Tern accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your package's journey.
Are your products covered by a warranty?
Most products at Tern come with a one-year manufacturer's warranty against defects. Specific warranty details can be found on individual product pages.
How do I change or cancel my order?
Orders can be modified or canceled within 2 hours of placement. After this window, our warehouse begins processing and we may no longer be able to make changes.